Websitehn marketing

10 Buenas Practicas para mantener a tus clientes.

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Vivimos en un entorno bastante competitivo, en el cuál cada día hay más empresas que ofrecen servicios iguales o similares a los que nosotros ofrecemos, sin embargo hay formas claves de diferenciar nuestros negocios ante la competencia, hoy vamos a ver aspectos imprescindibles para mantener a nuestros clientes con nosotros.

1. Presta atención a cada consulta de tus clientes:

Muchos estudios dejan claro el 68% de los clientes que realizan una consulta y tuvieron una respuesta tardía, pierden el interés de hacer negocio  la empresa.

2. Recompense la calidad de sus clientes:

Si hay un cliente que mantiene sus pagos al día o maneja proyectos de Gran envergadura, lo ideal es tratar a esos clientes exclusivamente y enviarles con frecuencia regalías para qué sientan el agradecimiento de nuestra parte.

3. Transmite actitud y positivismo:

Ya sea que estamos respondiendo a un cliente o recibiendo una llamada, nuestra voz dice mucho a nuestros clientes, debemos mantener una tonalidad contenta, animada y positiva con el fin de transmitir energía , Según estudios hay clientes que llaman para recibir esa buena energía, Y es ahí cuando tenemos oportunidad de hacer más negocios.

4. Se un recurso activo para tus clientes: 

Cada vez que hables con los clientes, siempre propone soluciones a todas sus preguntas e incógnitas, y cada vez da un consejo para ellos,  aunque no sea tu área, y así cada vez que haya un problema Tú serás la solución.

5. Cuando tengas la oportunidad deja una factura ” sin Cargo”:

Demuestra a tus clientes que tu interés no es solo el dinero sino el poder ayudarle y servirle.

6. Haz que la comunicación con tus clientes sea rápida y fluida:

La mayoría de los clientes buscan opciones rápidas a sus consultas, Debemos buscar la forma hacer disponible todos los medios comoser, página web, página de Facebook u otras redes sociales, llamadas, contacto de WhatsApp, correo electrónico, sistema de consultas tickets, entre otras. 

7. Promociona sus productos o servicios:

Cada vez que tengas oportunidad promociona los productos servicios de tus clientes, comunicárselo, ellos entenderán que eres un Aliado y De igual forma te recompensará con nuevos clientes tendrán mucha confianza en ti.

8. Mantente pendiente de fechas festivas para la empresa Hola persona encargada:

A veces suena un poco complicado puesto que recordar algunas fechas, como fundación del negocio, fechas de cumpleaños de los encargados, fechas de Navidad y otras no es fácil sin embargo si los clientes beneficio podemos utilizar algunas herramientas que nos ayuden a recordar, Como por ejemplo Google calendar entre otras.

9. Trata de entrar en confianza con tus clientes:

Aunque es hablar de negocios nunca está de más preguntar a nuestros clientes Cómo se sienten, qué tal su familia, cómo les va en el negocio, y cosas que muestran interés hacia ellos.

10. Haz todo de la mejor manera y con excelencia:

Cuando ofrecemos un servicio a nuestros clientes no solo basta con entregarlo y es bueno, sino ir un poco más allá, y de vez en cuando formarle que hemos hecho algo más por él, que hemos mejorado servicio, u otra premisa qué le beneficia.

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